Join Our Mission to Help Save Lives – Regional Administrator – FTC 12 months

Location: Office-based at our Elland HQ

Hours: Part-time, job share, 18.75 hours per week, Monday & Tuesday 9 am – 5 pm and Wednesday 11:30 am – 3:15 pm

Contract: 12-month fixed term

Salary: £24,638 pa. pro rata

Closing Date: Monday, 1st September 2025, at 5 pm

Are you passionate about making a real difference in your community? Want to be part of a life-saving mission every single day?

At Yorkshire Air Ambulance (YAA), our helicopters are ready to respond to emergencies across Yorkshire – thanks to the generosity of the public and the dedication of our team. We are looking for a Regional Administrator to help support our fundraising administration activities.

About the Role

The administration team provide the first point of contact for donors, supporters, volunteers and field-based staff and ensures the Charity’s actions, image, service and outcomes are perceived as first class, therby enhancing the image and reputation of the Charity. The team is made up of an Office/Administration Manager and two Regional Administrators.

What You’ll Do

• Handle incoming post, phone calls and visitors to Head Office.
• Accurately set up and maintain donor records in the CRM system.
• Process incoming donations from various sources onto the CRM system and ensure acknowledgements are issued to donors in a timely manner.
• Monitor and manage donations from various online giving sites, ensuring accurate data transfer.
• Input events and maintain event logs for volunteer and fundraising events.
• Actively participate in team meetings, contributing updates and ideas.
• Proactively handle call enquiries, offering comprehensive information about Yorkshire Air Ambulance’s services, initiatives and events, while actively promoting engagement through newsletters and other communication channels.
• Demonstrate independence and initiative in resolving matters utilising available resources and consistently deliver exceptional customer service.
• Produce routine reports and letters from the Relationship Management system.
• Build and maintain positive relationships with fundraisers, volunteers and donors.
• Operate accurate collection tin and cash management processes.
• Help ensure the smooth administration of the Charity’s Lottery & Raffle.
• Assist the administration team and other staff during peak times and over the holiday period.
• Photocopy and file appropriate documents as needed.

What We’re Looking For

Knowledge and Skills Required:

• Previous experience in a similar role with a Charity, office or retail environment.
• Used to working in a team.
• Experience working with the Microsoft Office suite.
• Experience working with SharePoint and OneDrive.
• Desirable to be proficient in Microsoft Excel, including data entry, formatting, pivot tables and VLOOKUP.
• Experience working with CRM systems or donation management software.
• Educated in Maths and English to GCSE level C.
• Excellent written and verbal communication skills with a high degree of accuracy.
• Lives in or within an easy commute of Elland.

What We Offer:

• Salary of £24,638 pa. pro rata.
• 12-month fixed-term contract.
• 25 days paid holiday per annum plus statutory Bank Holidays (pro-rata).
• Regular team building and a calendar of events and social activities.
• Commitment to training and personal development for all staff, including access to short online training sessions.
• Eligible to apply for a Blue Light Card, gaining discounts at 100’s of businesses.
• Contributory pension scheme (contributions matched by the Charity up to 8% and annual pensions advice).
• Life assurance plus Employee Assistance Programme covering Financial, Mental and Physical Wellbeing.

The successful applicant may be subject to a full Disclosure and Barring (DBS) check.

You can download the full job information pack below.

How to Apply

To apply for this position via our website:

• Complete the form below
• Upload a CV and covering letter stating how your experience, knowledge, abilities and skills match the job requirements, along with why you are applying.
• Complete and upload the optional Equal Opportunities Monitoring Form (available to download below).

For other recruitment queries, please contact recruitment@yaa.org.uk

The closing date for this vacancy is Monday, 1st September 2025 at 5 pm.

Interviews will take place on Wednesday, 10th September 2025.

If you wish to discuss the job role in more detail, please contact Louise Shorrock, Office/Administrationn manager on 07709462518.

GDPR & our Recruitment Privacy Statement:

The Yorkshire Air Ambulance complies by law with the Data Protection Act 2018 and the EU General Data Protection Regulation.  Please read our Recruitment Privacy Statement.  This advises you of how the Charity collects and processes your personal data.  The Privacy Statement also declares how the Charity will comply with GDPR and the Data Protection Act 2018.  Please ensure you download and read the Statement before submitting your application for employment.